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Resilience is learned. And we can keep getting better at it. That’s Richard Wilson’s experience. He has spent his career running a small, custom wood products business, in a rapidly changing industry. The core of his work has been identifying what’s changing, navigating through it, and practicing resilience. Richard and I have…
Change is the only constant. That’s something we’ve been hearing since ancient times. But when I ask any entrepreneur, they say change is now happening faster than ever. This month, I talk to Tyler Parris, who has spent most of his career managing change. We talked about learning the hard way how…
This month, I talk to Aaron Schmookler about the seismic change that’s underway in our workplace culture. From places where people once more-or-less watched the clock, to places where many want real relationships and purpose. For Aaron, making that happen comes down to leadership. We talked about his eureka moment for getting…
Rachael Radford understands that a great entrance depends on a well planned exit. At a young age, she grew a company with partners, learned a lot, and then left. And leaving well is key among the learnings that she applies to her current business, Meira Consulting. We talked about people’s aversion to…
Adam Neilson fears boredom. To avoid it, he’s sought out change throughout his career — for better and worse. Mostly, for better. And right now, his focus is on a growing landscaping business, Pika, located in Whistler, just north of Vancouver. We talked about self-knowledge, what it means to be transparent in…
I had the worst customer experience of my life recently – with a telecom. And this tracks what I’m hearing about from friends and colleagues. In fact, every time I’ve shared my terrible experience with someone, they’ve told me about their own terrible experience. It’s not without cost to the companies. Bad…
This week, I talk to Belinda Kindschi about how her large, distributed organization of 400 employees stays close and connected. We talk about the processes that they started during Covid, that they still find useful today. And about how she navigates uncertainty. Belinda has worked at Service Alternatives for 33 years, and…
This week, I talked to Mike Gardner about how the entrepreneur’s life has changed radically in the last decade. We talked about how marketing data has sped up the startup phase, how we’ve lost the honeymoon phase, why we need more humility, how business has a lot more in common with sailboats…
Steven Fitzgerald’s purpose isn’t to make a business. It’s to use a business to live his purpose. It’s an atypical mandate for a CEO. But not surprising given that his company, Habanero, “exists to transform people’s experience of work, including that deep, rich feeling we get when we contribute to something meaningful,…
A common question that comes up in our peer mentoring groups and 1-1 company work is, “How does our organizational set up compare to others?” They want to know what they’re missing. And want to know where they should invest time and money — and where they shouldn’t. Because a company isn’t…